Refund policy

At North Forge Coffee, freshness is everything. That's why every bag of coffee is custom roasted just for you after your order is placed. Because our coffee is a perishable product made to order, all sales are final.

Why We Don't Accept Returns

Once coffee has been roasted and shipped, it can't be resold or returned. For that reason, we're unable to offer refunds or returns for:

• Change of mind
• Taste preferences
• Incorrect grind selection
• Orders placed in error

We appreciate your understanding - this approach allows us to focus on delivering the freshest coffee possible, every time.

If We Messed Up, We'll Fix It

Mistakes are rare, but if you receive the wrong product compared to what you ordered, we've got you covered.

Please email info@northforgecoffee.com within 7 days of delivery and include:

• Your order number
• A clear photo of the coffee you received
• A photo of the shipping label
• A short note explaining what's off

Once we confirm the issue, we'll send out the correct replacement at no cost to you. No need to send anything back.

Shipping & Delivery Notes

Once your order leaves our roastery, shipping timelines and handling are managed by the carrier. If your package arrives visibly damaged, reach out with photos and we'll do our best to help resolve it.

Questions?

We're always happy to help. Email us anytime at info@northforgecoffee.com

Thanks for supporting a small-batch roaster and trusting us with your daily brew.